Account Manager- Northern Region

Địa điểm

Hà Nội

Ngày cập nhật
15/04/2026
Ngành nghề
Bán hàng / Kinh doanh, Bán Hàng Kỹ Thuật, Xây dựng
Hình thức
Nhân viên chính thức
Cấp bậc
Trưởng nhóm / Giám sát

Lương
Thỏa thuận
Kinh nghiệm
Không yêu cầu kinh nghiệm
Số lượng
1
Hết hạn nộp
31/05/2026

Phúc lợi

Chế độ bảo hiểm
Du Lịch
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Laptop
Phụ cấp
Xe đưa đón
Đồng phục
Nghỉ phép năm

Mô tả Công việc

1. Job Purpose & Scope

The Account Manager – Northern Region Region is responsible for managing and developing key customer accounts in the Northern market, ensuring timely delivery of high-quality products and excellent customer service in line with ROCKWOOL standards.

This role leads and motivates the customer service team to achieve business objectives, customer satisfaction, and long-term partnership development. The position requires strong product knowledge, communication capability, and coordination across internal departments to ensure customer commitments are fulfilled.

The ultimate challenge of this role is to achieve sustainable customer loyalty, satisfaction, and business growth in the Northern region.

2. Key Result Areas

Customer satisfaction and retention
On-time and accurate order processing and delivery
Compliance with contract agreements and company policies
Effective coordination between sales, logistics, production and quality teams
Team performance and development
Revenue growth and account stability

3. Key Responsibilities & Job Content

Customer & Order Management

· Manage and support customer service staff to achieve individual and team targets.

· Ensure all customer orders comply with contract agreements and are processed accurately and timely.

· Review sales orders in the system for correctness (price, payment terms, delivery terms, special conditions).

· Ensure customers receive accurate, clear and updated information regarding their orders.

· Monitor product availability for domestic and export customers to ensure readiness for shipment.

· Ensure all orders are delivered in full and all related documents are properly archived.

Customer Relationship & Problem Solving

· Maintain strong, long-term relationships with key customers.

· Investigate and resolve customer complaints or complex issues in a professional and timely manner.

· Ensure customer problems are solved correctly, on time, and to customer satisfaction.

· Conduct customer meetings when necessary to improve service quality and cooperation.

Internal Coordination

· Coordinate closely with Warehouse, Logistics, Production Planning, QA, and Production to meet customer requirements and delivery schedules.

· Prepare export quotations when required.

· Participate in cross-functional discussions to improve customer service processes.

Team Leadership & Development

· Develop, coach and retain high-quality customer service staff.

· Provide constructive feedback and performance guidance.

· Promote a learning culture and continuous improvement mindset within the team.

· Encourage teamwork and mutual respect within the department.

Process Improvement & Compliance

· Develop and improve customer service procedures, policies and service standards.

· Ensure compliance with ROCKWOOL values, policies, and business ethics.

· Participate in special projects or assignments as directed by management.

· Meeting with other managers to discuss possible improvements to customer service

· Fully contribution on special or assignment time to time from directed superior

Yêu Cầu Công Việc

Professional Skills - Essential

Bachelor’s degree in Business Administration, Marketing or related fields.

Minimum 3 years of experience in Customer Service, Sales, or Account Management.

Experience in insulation, construction materials, or industrial products is an advantage.

Strong knowledge of order management and customer service processes.

Excellent problem-solving and decision-making skills.

Ability to work independently with minimal supervision.

Strong teamwork and coordination skills.

Proficient in MS Office and business software.

Fluent in written and spoken English.

Thông tin khác

Bằng cấp: Đại học

CÔNG TY TNHH ROCKWOOL VIETNAM

Địa điểm Lô C4, đường số 2, KCN Hải Sơn, ấp Bình Tiền 2, Xã Đức Hòa, Tỉnh Tây Ninh, Việt Nam

Thông tin công ty

Qui mô công ty:
Loại hình hoạt động: Trách nhiệm hữu hạn
Website: https://rockwool.com/

0 followers

Giới thiệu về công ty

About ROCKWOOL Vietnam Co., Ltd.

ROCKWOOL Vietnam Co., Ltd. is part of the ROCKWOOL Group, a global leader in stone wool solutions, headquartered in Denmark. With operations in more than 35 countries, ROCKWOOL is committed to improving modern living through innovative, sustainable products.

In Vietnam, ROCKWOOL focuses on providing high-quality stone wool insulation solutions for construction and industrial applications. Our products are designed to enhance energy efficiency, fire safety, acoustic performance, and sustainability.

With a strong commitment to safety, quality, and environmental responsibility, ROCKWOOL Vietnam continuously invests in advanced technology and people development to deliver long-term value to customers and society.

Thông điệp từ Công ty

At the pinnacle of ROCKWOOL’s strategy is our corporate Purpose: to release the natural power of stone to enrich modern living. This reflects our Purpose’s unifying nature, conveying that stone is our core raw material and the bedrock on which our business is based.

And while the stone we use may be millions of years old, what we do with it is cutting-edge. Every day, ROCKWOOL’s creative and entrepreneurial colleagues are developing and applying new technologies and innovations to release yet more potential of stone to enrich modern living.

As we look to the future, stone wool and the products we make with it will play an increasingly significant role in addressing two of the most far-reaching megatrends influencing virtually every aspect of modern society – urbanisation and climate change.

Every week, for example, about 1.5 million people move to urban environments. By 2030, there will be 41 megacities around the globe, defined as cities with more than 10 million inhabitants. And by 2050, the earth’s population will be around nine billion, 70% of whom will live in cities.

The combination of more people living in more densely populated urban areas and the worsening consequences of climate change will increase the demand for modern housing and energy. At the same time, the world will have to feed its growing population using fewer resources, while also managing the effects of more frequent extreme weather events, particularly in urban environments.

The strategy

The ROCKWOOL business strategy is driven by a passion for sustainably converting these global trends into profitable business opportunities by creating superior solutions to protect life, assets, and the environment, and to create comfortable, healthy, and attractive spaces. In other words, by enriching modern living.

Our aspiration is to grow faster than the market overall by strengthening our brand; building long-term customer relations; and driving an operationally effective business across all segments and geographies where we are active.

As our business is inherently capital intensive, we focus on exploiting our natural strengths to balance risks, which includes a differentiated approach across selected geographies. In North America, for example, we are expanding our production capacity to capture significant growth opportunities within all major business areas.

In Europe, we will grow faster than the market by launching new products and services, while improving our customer-facing activities and the productivity of our production platform. We will expand capacity where needed to meet steadily growing demand in and near core markets and enhance our geographic coverage and customer service level. In Russia and Asia, the approach is different, in that we will develop and grow our business selectively where there is a clear demand for our premium quality offerings.

At ROCKWOOL, everything we do is based on releasing the natural power of stone to enrich modern living. Profitably offering solutions to address the challenges created by enduring global megatrends will help ensure our successful future growth.