Air Operations Executive

Địa điểm

Ngày cập nhật
13/05/2026
Ngành nghề
Vận chuyển / Giao nhận / Kho vận, Xuất nhập khẩu
Hình thức
Nhân viên chính thức
Cấp bậc
Nhân viên

Lương
Thỏa thuận
Kinh nghiệm
Không yêu cầu kinh nghiệm
Số lượng
1
Hết hạn nộp
06/06/2026

Phúc lợi

Chế độ bảo hiểm
Du Lịch
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Laptop
Phụ cấp
Đồng phục
Công tác phí
Phụ cấp thâm niên
Nghỉ phép năm
CLB thể thao

Mô tả Công việc

YOUR ROLE

Primary responsibilities include the daily delivery of superior operational administration, proactive service recovery and constant communication excellence all contributing to the overall customer satisfaction when engaging with CEVA. The individual will be tasked with executing all process and procedural requirements captured within the AIR EXPORT operational scope including the input & enrichment of shipment data (into the designated core operating systems & solutions) as well as the co-ordination and distribution of all shipment related information, status updates and required documents. This role is primarily responsible for the management & maintenance of the freight booking, booking optimization according to internal guidelines (as defined by Product) as well as the customer collection/pickup/final mile delivery arrangement and onward forwarding requirements, in conjunction with all service partners and internal colleagues / departments.
Ensures customer requirements are met and takes corrective actions in case of deviations from customer requirements. Quality & Compliance adherence - Ensures documents are completed and updated in a timely and efficient manner and according to regulations and internal procedures. Interacts with Customer Service, Product, and Global Business Services, where applicable

WHAT ARE YOU GOING TO DO?

Acts as internal customer facing front end to all operational processes (front office tasks & actions)
Acts as key contact for customer service teams / manages adhoc & on demand engagement
Accepts and monitors the Bookings / Registrations as part of the station & GBS process
Creates and confirms transport order to ensure pickup of the shipment at origin
Performs booking and booking optimization according to internal guidelines as defined by Product
Prepares, controls and distributes all required Export documents to counterparts (carrier, consignee, supplier, etc.) complying with regulations and internal procedures
Checks responses from counterparts and finalizes validation of required documents
Follows-up shipment status in the Export area, identifies incidents and ensures resolution of incidents
Supports Customer Service in the incident and exception management resolution
Maintains excellent relationships with suppliers / carriers etc
Is responsible for identifying performance issues of suppliers and proposes solutions to improve/correct performance
Performs IT systems related tasks to provide up to date information on shipment
Interacts with Customer Service, Product, and Global Business Services, if required.
Primary focus is on internal customer service (engagement, interaction and relationship management of CEVA AIR departments & business partners)
Active participation in the operational process contributing positively to Countries SLA’s and Global/Country operational KPI’s
In addition to this you are required to carry out any other duties as reasonably required by your manager

Yêu Cầu Công Việc

WHAT ARE WE LOOKING FOR?

Strong communication & interpersonal skills
Ability to coordinate, plan and monitor individual shipment level activity
Experience within Air Operations
Experience working with customers (internal & external)
Cargowise experience is preferred

Thông tin khác

Bằng cấp: Đại học

CÔNG TY TNHH CEVA LOGISTICS (VIỆT NAM)

Địa điểm 364 Cộng Hòa, Tân Bình, TP. Hồ Chí Minh

Thông tin công ty

Qui mô công ty:
Loại hình hoạt động: 100% vốn nước ngoài
Website: http://cevalogistics.com/

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Giới thiệu về công ty

CEVA Logistics, a world leader in third-party logistics, provides and operates transportation and global supply chain solutions to connect people, products and providers all around the world.

CEVA Logistics offers a broad range of end-to-end, customized solutions in contract logistics and air, ocean, ground and finished vehicle transport worldwide thanks to its 110,000 employees, operating over 1,500 facilities in more than 170 countries.

CEVA Logistics’ experienced specialists focus on seamlessly designing end-to-end customized solutions to meet the complex and rapidly evolving supply chain needs whatever the business sector.

CEVA Logistics is part of the CMA CGM Group, a world leader in shipping and logistics.