CUSTOMER SERVICE STAFF / LEADER

Địa điểm

Ngày cập nhật
18/05/2026
Ngành nghề
Bán hàng / Kinh doanh, Tiếp thị / Marketing, Dịch vụ khách hàng
Hình thức
Nhân viên chính thức
Cấp bậc
Nhân viên

Lương
Thỏa thuận
Kinh nghiệm
Không yêu cầu kinh nghiệm
Số lượng
1
Hết hạn nộp
30/06/2026

Phúc lợi

Chế độ bảo hiểm
Du Lịch
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Nghỉ phép năm
Laptop
Xe đưa đón
Phụ cấp thâm niên

Mô tả Công việc

Order Processing

Handle label inquiry/orders from receiving to shipment.
Daily input all orders received, check and release to production.
Fulfill all information on order tracking template and key into system.
Manage documents by processing and filling all related documents to assure customer profile well maintained.
Follow up all activities in team by conduct and support other members when necessary to maintain a smooth workflow.
Join in training/meeting to get full understanding about handling orders/queries

2. Delivery management

Ensure on time delivery to meet customers' expectation.
Inform to customer on delivery quantity, any possibility of good shortage (or excessive quantity)
Negotiate with customer if necessary for any possible delay in delivery
Daily update shipment and record invoice of each PO/DS to estimate the turnover achieved

3. Customer service and management

Response any inquiries from customer in a timely manner (24 hours).
Deal with and manage all claim and return requests from customers
Build customer service culture and ensure high customer satisfaction on Fuji Seal VN.
Measure and collect customer satisfaction
Report order and delivery status regularly to Customer Service Leader.
Other jobs assigned by Customer Service Leader

Yêu Cầu Công Việc

Education:

Specification: University
Experience: at least 3 years at similar level.
Skills: Good organization, negotiation and interpersonal skills
Good presentation and explanation
Detail-oriented and problem solving
Ability to work under pressure
Language: English in business level
Experience in packaging field will be preferable

Thông tin khác

Bằng cấp: Đại học

Fuji Seal Việt Nam

Địa điểm

Thông tin công ty

Qui mô công ty:
Loại hình hoạt động: Trách nhiệm hữu hạn
Website: https://www.fujiseal.com/jp/

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Giới thiệu về công ty

Group holding company responsible for strategic and managerial functions as well as internal audit of the group companies.
Fuji Seal Group provides shrink sleeve labels, self-adhesive labels, spouted pouches and label-application systems.