Customer Service Supervisor - FMCG

Masan Consumer

Nộp Đơn Ứng Tuyển

Địa điểm

Hồ Chí Minh

Ngày cập nhật
17/03/2026
Ngành nghề
Thực phẩm & Đồ uống, Xuất nhập khẩu
Hình thức
Nhân viên chính thức
Cấp bậc
Trưởng nhóm / Giám sát

Lương
20 - 30 triệu VNĐ
Kinh nghiệm
Không yêu cầu kinh nghiệm
Số lượng
1
Hết hạn nộp
31/05/2026

Phúc lợi

Chế độ bảo hiểm
Du Lịch
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Laptop
Phụ cấp
Công tác phí
Nghỉ phép năm

Mô tả Công việc

Allocate sales order to Distributors, key sales orders (SO), approve daily automatic orders (PPO), and collect payment orders accurately and fully for each order to meet monthly, quarterly, and annual sales targets.
Update POSM (Point of Sale Materials) and key sales orders for newly launched products when there is demand.
Monitor closely the delivery progress with the Logistics Department to ensure that there are no delayed or missed orders to the Distributors.
Monitor delivery activities and the delivery schedule.
Deduct the promotion amount for the Distributor on time and accuracy.
Monitor the accounts receivable of Distributors closely.
Monitor and update return orders for recovery programs in a timely and accurately.
Monitor and assess OOS (Out of Stock) daily, track returns following promotional programs, check report 105, verify orders that the Logistics department has not yet delivered, update the customer list monthly, and update the system according to the procedures/regulations of the Customer Care department.
Update sales status to Sales Export Deparment.
Allocate sales order to Distributors, key sales orders (SO), approve daily automatic orders (PPO), and collect payment orders accurately and fully for each order to meet monthly, quarterly, and annual sales targets.
Update POSM (Point of Sale Materials) and key sales orders for newly launched products when there is demand.
Monitor closely the delivery progress with the Logistics Department to ensure that there are no delayed or missed orders to the Distributors.
Monitor delivery activities and the delivery schedule.
Deduct the promotion amount for the Distributor on time and accuracy.
Monitor the accounts receivable of Distributors closely.
Monitor and update return orders for recovery programs in a timely and accurately.
Monitor and assess OOS (Out of Stock) daily, track returns following promotional programs, check report 105, verify orders that the Logistics department has not yet delivered, update the customer list monthly, and update the system according to the procedures/regulations of the Customer Care department.
Update sales status to Sales Export Deparment.

Yêu Cầu Công Việc

• English proficiency

• Experience in FMCG customer service, preferably for EU, UK and Russia markets

• Basic understanding of cross-border trade and Incoterms

• Systemic thinking and strong coordination skills

Thông tin khác

Bằng cấp: Đại học

Masan Consumer

Địa điểm 23 Le Duan Street, Ben Nghe Ward, Dist 1, HCMC

Thông tin công ty

Qui mô công ty:
Loại hình hoạt động: Trách nhiệm hữu hạn
Website: https://careers.masanconsumer.com/

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Giới thiệu về công ty

About Us
Masan Consumer Holdings was established to be the Group’s primary platform to further invest in branded food and beverage opportunities and related sectors. Its core holdings include Masan Consumer and Masan Brewery.

Masan Consumer Holdings is one of Vietnam’s largest local diversified FMCG companies. The company manufactures and distributes a range of food and beverage products, including soya sauce, fish sauce, seasoning, chili sauce, instant noodles, instant congee, instant coffee, instant cereals, bottled beverages, processed meat, and beer. Masan Consumer Holdings has grown its product portfolio and domestic distribution channels to establish a leading position in Vietnam’s branded consumer food and beverage market. Its key brands include Chin-su, Nam Ngu, Tam Thai Tu, Omachi, Kokomi, Lovemi, Komi, Cao Boi, Ponnie, Vinacafé, Wake-Up, Compact, Vinh Hao, Quang Hanh, Vivant, Faith and Su Tu Trang.