IT Support (L1)

Địa điểm

Hồ Chí Minh

Ngày cập nhật
11/05/2026
Ngành nghề
CNTT - Phần mềm, CNTT - Phần cứng / Mạng
Hình thức
Nhân viên chính thức
Cấp bậc
Mới tốt nghiệp

Lương
11 - 16 triệu VNĐ
Kinh nghiệm
Yêu cầu kinh nghiệm
Số lượng
1
Hết hạn nộp
31/08/2026

Phúc lợi

Chế độ bảo hiểm
Du Lịch
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Laptop
Phụ cấp
Du lịch nước ngoài
Nghỉ phép năm

Mô tả Công việc

IT Support (Level 1) – Kickstart Your Career in a Global Environment 🚀

Looking to grow your IT career in an international setting? Join our dynamic team as a Level 1 IT Support Specialist and become the first point of contact for users across the globe. This is your chance to gain hands-on experience with leading technologies while building a strong foundation for your future in IT.

🌍 What You’ll Do

Act as the first line of support, ensuring smooth IT operations for end users
Monitor and manage IT service tickets with accuracy and attention to detail
Analyze incidents and requests, resolving those within L1 scope efficiently
Track and follow up on unresolved tickets, ensuring SLA compliance
Escalate complex issues to higher-level teams when needed
Perform daily system checks and routine tasks following established procedures
Provide user support via phone and ticketing systems
Collaborate with international teams and ensure smooth shift handovers
Contribute ideas to improve processes and enhance service quality

🛠️ Tools & Technologies You’ll Work With

Gain exposure to industry-leading platforms such as:
Microsoft 365, ServiceNow, Jira, SAP, Amazon WorkSpaces, Datadog, Veeam, ESET, and more.

🌱 Why Join Us?

Be part of a global, collaborative environment
Explore different technical teams and discover your ideal career path
Continuous learning and development opportunities
Build real-world experience with widely used enterprise tools

Yêu Cầu Công Việc

🎯 What We’re Looking For

Bachelor’s degree (or equivalent) in Computer Science or related field
English proficiency (TOEIC 650+ or equivalent)
Experience in IT support or customer service is a strong advantage
A proactive, reliable, and quick-learning mindset
Strong communication and problem-solving skills

Nice to have: French language skills

💡 If you're eager to learn, grow, and make an impact in a fast-paced IT environment, we’d love to hear from you!

Thông tin khác

Bằng cấp: Đại học

Teamwork Vietnam Ltd

Địa điểm Lầu 3, Tòa nhà Anna, công viên phần mềm quang trung, quận 12, HCM

Thông tin công ty

Qui mô công ty:
Loại hình hoạt động: Trách nhiệm hữu hạn
Website:

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Giới thiệu về công ty

Company: We are a Swiss consulting company specialized in ERP SAP and are established in Ho Chi Minh since 2007.

Our subsidiaries are based in different countries (Switzerland, France, US, Singapore and Vietnam) and we are the leader in this area for Switzerland Romand and a partment of SAP, and we continuously offer new challenging positions in SAP area with a future perspective for long term.

Tasks: The candidate will involve in an international environment with consultants abroad.