IT Support Specialist

Địa điểm

Hồ Chí Minh

Ngày cập nhật
02/04/2026
Ngành nghề
CNTT - Phần mềm, CNTT - Phần cứng / Mạng, Kiến trúc
Hình thức
Nhân viên chính thức
Cấp bậc
Nhân viên

Lương
Thỏa thuận
Kinh nghiệm
Không yêu cầu kinh nghiệm
Số lượng
1
Hết hạn nộp
09/05/2026

Phúc lợi

Chế độ bảo hiểm
Du Lịch
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Laptop
Nghỉ phép năm

Mô tả Công việc

Primary Support: Act as the first point of contact for all IT-related issues, including hardware (PCs, laptops, mobile devices), software (Office 365, internal apps), and peripheral devices (printers, scanners).
Network & Server Maintenance: Monitor physical infrastructure (cabling, switches, APs) and perform server room hardware health checks. Connectivity Troubleshooting: Resolve end-user issues (LAN, Wi-Fi, VPN). Access & Security Support: Manage VPN installations, MFA setup, and troubleshoot secure remote access for users. ISP & Service Management: Follow internet contracts and bandwidth packages for the entire building; coordinate with ISPs for renewals and service stability.
System Setup: Build, configure, and install workstations and desktop infrastructure in accordance with company standards.
Incident Management: Log, track, and resolve technical issues through the internal Ticketing System, ensuring all work is carried out within agreed SLAs.
Global Coordination: Work closely with the Regional SD HUB to resolve complex technical issues and support ongoing global IT projects.
Asset Management: Assist (why just assist? -> low level task) in managing IT asset inventory, assistance with procurement (procurement shall remain with you, here you might say “support”), deployment, documentation, and lifecycle tracking incl. End of live (data erasure, scrap, etc. Etc
Documentation: Maintain detailed records of troubleshooting steps and create user-friendly guides/tutorials for end-users (for hardware and software usage).
Infrastructure Maintenance: Perform basic maintenance on network connectivity (Wi-Fi, LAN) and phone systems to ensure optimal performance.

Yêu Cầu Công Việc

Education: Bachelor’s or Associate’s degree in Computer Science, Information Technology, or a related technical field.
- Experience: At least 3 years of experience in IT Support or Helpdesk roles.
- Preferred: Experience in Multi-National Corporations (MNCs) and familiarity with

Ticketing Systems (e.g., ServiceNow, Jira, Zendesk).

English Proficiency:
- Level: Equivalent to B2 or TOEIC 800+.
- Practical Skills: Ability to write technical reports and communicate effectively via voice/video calls with international experts.
- Technical Skills: Proficient in Windows OS, Microsoft 365, basic networking, and hardware troubleshooting.
Soft Skills:
- Self-learning: Ability to quickly master proprietary internal software.
- Service Mindset: Patient, proactive, and excellent communication with end-users.
- Time Management: Strong ability to prioritize tasks in a fast-paced environment.

Thông tin khác

Bằng cấp: Cao đẳng

Blum Vietnam Co., Ltd

Địa điểm Phòng 14.1, Tầng 14, tòa nhà Halo Building Signature, 257 đường Điện Biên Phủ, Phường Xuân Hòa, TP Hồ Chí Minh, Việt Nam

Thông tin công ty

Qui mô công ty:
Loại hình hoạt động: Trách nhiệm hữu hạn
Website: https://www.blum.com/vn/vi/

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Giới thiệu về công ty

Blum is one of the world’s leading manufacturers of high-quality functional furniture fittings. Our products—such as hinges, pull-outs, and lift systems—are commonly found in furniture, especially in kitchens, across the globe. For over 60 years, we have remained committed to our core principle: delivering exceptional quality in every product we develop and manufacture. Our aim is to create solutions that inspire and delight.

With around 9,000 dedicated employees worldwide, Blum continuously strives to perfect motion in furniture and currently sells products in more than 120 countries.

Blum Vietnam, established in 2009, is on a mission to become the leading provider of premium furniture fittings in Vietnam. We are committed to being recognized across all target segments—domestic kitchen manufacturers, export-oriented furniture factories, end consumers, homeowners, designers, architects, carpenters, and hardware retailers—for both our outstanding product quality and our equally strong service performance.