Operations Communication Specialist

Highlands Coffee

Nộp Đơn Ứng Tuyển

Địa điểm

Hồ Chí Minh

Ngày cập nhật
25/05/2026
Ngành nghề
Tiếp thị / Marketing, Thực phẩm & Đồ uống
Hình thức
Nhân viên chính thức
Cấp bậc
Nhân viên

Lương
Thỏa thuận
Kinh nghiệm
Không yêu cầu kinh nghiệm
Số lượng
1
Hết hạn nộp
30/07/2026

Phúc lợi

Chế độ bảo hiểm
Du Lịch
Chế độ thưởng
Đào tạo
Tăng lương
Nghỉ phép năm
Chăm sóc sức khỏe
Laptop
Phụ cấp
Công tác phí

Mô tả Công việc

Key Accountabilities:

Operations Communication (60%)

Develop and disseminate Operations communications to ensure clarity, consistency, and engagement from OVH to the stores and among Operations departments.
Foster strong relationships between Store Operations and OVH, facilitating effective communication and collaboration to align with operational goals.
Develop and implement communication plans and processes that support operational initiatives, enhancing the flow of information across all levels of Operations and relevant stakeholders.
Manages Operations communication channels, including but not limited to email, intranet, face-to-face and online channels.
Regularly analyze and assess the effectiveness of communication processes and channels, identifying opportunities for improvements and making necessary adjustments, utilizing appropriate tools.
Coordinate relevant Operations projects to ensure effective communication and collaboration.
Coordinate weekly/ monthly/ quarterly communications across the Operations departments for timely updates.
Collaborate with relevant teams to ensure a unified communication approach.
Work closely with Marketing, Supply Chain and Operations teams to ensure that campaign communications are timely and effective.

Operational Support (20%)

Provide support for operational activities, ensuring that all Operations teams are informed and aligned on key initiatives, updates, and procedures.
Develop and deliver training programs to enhance communication skills within the Store Operations team, promoting a culture of open dialogue and feedback.
Coordinate and support cross-functional projects and initiatives that impact Store Operations through collaborative efforts with various departments.

Reporting and Documentation (20%)

Regularly report on communication plans and effectiveness to senior management.
Use data and feedback to refine communication approaches and improve engagement.
Ensure that all required standards, resource manuals, and guidelines remain up-to-date and accessible to all Operations employees.
Collaborate with cross-functional teams to gather content and insights for communication materials & documentation.

Yêu Cầu Công Việc

Job Requirements:

Education/ Training Qualifications: Bachelor’s degree in Communications, Marketing, Business Administration, or a related field. Work Experience:

At least 3-5 years of experience in internal communications, preferably within a retail or operations setting, or in Store operations.
Proven track record of developing and executing successful communication plans and processes.

Knowledge of:

Proven ability to develop and implement effective communication plans and processes.
Proficiency in various communication tools and platforms (e.g., email, intranet, project management tools).
Familiarity with retail operations and the dynamics of store environments.

Skills (Ability to):

Strong written and verbal communication skills with the ability to tailor messaging to various audiences.
Strong analytical skills to assess communication effectiveness and make data-driven improvements.
Excellent interpersonal skills and the ability to build relationships across all levels of the organization.
Ability to work in a fast-paced environment and manage multiple projects simultaneously.
Capacity to stay updated with emerging trends in communication and implement best practices.
Fluent in English written and verbal skills.
Proficient in MS Office: Outlook, Word, Excel and Internet Explorer.

Working hours: as per business needs. Typically, 8am-5pm Mon-Friday.

Thông tin khác

Bằng cấp: Đại học

Highlands Coffee

Địa điểm 125-127 Nguyen Co Thanh, An Loi Dong ward, District 2, Thu Duc City, HCMC

Thông tin công ty

Qui mô công ty:
Loại hình hoạt động: Cổ phần
Website: https://careers.highlandscoffee.com.vn/

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Giới thiệu về công ty

The brand originates from Vietnamese coffee.

From the love for Vietnam and passion for coffee, in 1999, Highlands Coffee® was born with the ambition to elevate Vietnam's long-standing coffee heritage and spread the spirit of pride, harmoniously connecting tradition with modernity. Starting with packaged coffee products in Hanoi in 2000, we quickly developed and expanded into a famous coffee shop brand, continuously expanding our domestic and international operations since 2002.

Over the years, we have continuously brought delicious and richly-flavored coffee products into a comfortable and elegant space. Our cups of coffee are not just a familiar drink, but also carry with them a cultural mission that reflects a part of modern Vietnamese life.

Until now, Highlands Coffee® still maintains the manual coffee sorting process to select the best quality coffee beans, freshly roasted every day, and serve our customers with a bright smile. Our secret to success lies in the excellent space, excellent products, and attentive service at an affordable price.