Pricing Officer (Sales Support - Hybrid mode)

TAVN

Nộp Đơn Ứng Tuyển

Địa điểm

Ngày cập nhật
19/05/2026
Ngành nghề
Tiếp thị / Marketing, Bán hàng / Kinh doanh, Dịch vụ khách hàng
Hình thức
Nhân viên chính thức
Cấp bậc
Nhân viên

Lương
Thỏa thuận
Kinh nghiệm
Không yêu cầu kinh nghiệm
Số lượng
1
Hết hạn nộp
15/06/2026

Phúc lợi

Chế độ bảo hiểm
Du Lịch
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Phụ cấp
Đồng phục
Công tác phí
Nghỉ phép năm
Laptop
Xe đưa đón
Phụ cấp thâm niên
CLB thể thao

Mô tả Công việc

Job Overview:

The Pricing Officer is responsible for managing the pricing ticketing system, ensuring the timely resolution of pricing issues, and providing critical support across various departments. This role includes handling and assigning tickets, resolving pricing requests, addressing pricing holds, and processing customer claims. The Pricing Specialist will also upload pricing into JDE and ensure its accurate configuration. The Pricing Specialist will also assist in developing SOPs and provide support for other pricing-related projects. This hybrid role will require an office presence for three to four days on-site at our Houston Spenwick facility during regular business hours.

RectorSeal Truaire Viet Nam manufactures and/or distributes various chemical and mechanical products for the HVAC, electrical, and plumbing industries. For over 80 years, RectorSeal’s customers have depended on us for quality products with excellent value shipped to them promptly. This passion for exceptional customer service is the reason RectorSeal has been growing at a swift pace.

Key Responsibilities:

Manage the Pricing ticketing system by promptly responding to and assigning tickets to the appropriate pricing team members.
Ensure assigned tickets are resolved within 24 to 48 hours, adhering to established timelines and service level agreements.
Process and resolve pricing hold by identifying the root cause and implementing appropriate corrective actions to ensure timely resolution.
Maintain a biweekly upload of approved pricing from the Pricing Authorization Request (PAR) system into JDE.
Ensure pricing is accurately configured in JDE and promptly address and resolve any issues as they arise.
Manage and update external claim back quotes by adding contractors and adjusting pricing as requested by the sales team.
Process customer monthly claims and ensure credits are issued within two weeks of submission.
Provide pricing support across various departments and teams to ensure a seamless order fulfillment process and efficient communication.
Help develop Standard Operating Procedures (SOPs) to document critical pricing processes, support onboarding new team members, and standardize pricing procedures and practices.
Support pricing-related projects and tasks as requested by the Pricing Manager or Pricing Supervisor, including, but not limited to, price increases, pricing analysis, account setups, product launches, mergers and acquisitions (M&A), JDE integrations, etc.…

Key Performance Indicators (KPIs)

Average ticket first response and resolution time
Average pricing hold resolution time
Average claim processing time
Average approved pricing upload time

Yêu Cầu Công Việc

Required Experience:

High School Diploma or equivalent
1+ Years of experience in pricing or customer service
Hands-on experience with ticketing systems
Proficient with JD Edwards or other Enterprise Resource Planning (ERP) systems

Skills and Competencies

Excellent problem-solving and organizational skills
Ability to manage multiple tasks and prioritize effectively
Proficient in data analysis and reporting tools
Customer-focused and continuous improvement mindset with attention to detail

Preferred Requirements:

Bachelor’s degree in Marketing, Business Administration or related degree

Thông tin khác

Bằng cấp: Đại học

TAVN

Địa điểm Đường Số 8, KCN Nhơn Trạch 1, Nhơn Trạch

Thông tin công ty

Qui mô công ty:
Loại hình hoạt động: 100% vốn nước ngoài
Website: https://rectorseal.com/

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Giới thiệu về công ty

CSW Industrials (Nasdaq: CSWI) an US publicly traded company in Nasdaq stock market with approx. $6B market cap that serves a variety of HVAC end markets through 3 business units - Contractor Solutions, Engineered Building Solutions and Specialized Reliability Solutions. We’re having significant manufacturing base in Nhon Trach 1 Industrial Zone, Dong Nai named TRUAIRE Vietnam.