· To be the main point of contact with the sales team/customers
· Maintain the price list updated and ensure confidentiality.
· Ensure timely response to the sales team/Customers and make sure no queries left unattended for not more than 24 hours.
· Preparation of Quotation by ensuring the prices quoted are accurate and release the quotation to the customer with the approval of the Sales Manager in charge.
· Keep a track of sample shipments and ensure timely delivery.
· Ensure tight follow with Sales team/Customers regarding payment and keep the accounts team and the sales team updated on the same.
· Monitor and keep a track of customer complaints and ensure no repeated complaints are raised and apply continual improvement on all corrective actions taken.
· Sales order release to the production team with any special instructions marked. Ensure the Sales Order has been approved by the Sales Manager concerned.
· Coordinate with production team and keep a tight follow up regarding completion.
· Upon confirmation of completion date from production coordinate with the Export team to get the shipment booked.
· Coordinate with the shipping agents and Export team to get the container placed
· Coordinate with the production and stores team for loading
· Process the Delivery note and system invoice
· Process Commercial documents and follow up with the shipping agent for the B/L and get it confirmed.
· Courier/Bank submission (through accounts) of the full set of Commercial docs once shipment has been departed from loading port and within 3 days of departure.
· Share the AWB details of the documents to the customer and ensure acknowledgement.
· Proper filing of documents on time and keep the supporting docs uploaded in the system.
· Assist Export team in all Export operations and ensure support and team work within the department
