Customer & Agent Relationship Management
• Responsible for creating and maintaining excellent customer relationships; ensure smooth communication and cooperation with customers and agents.
• Follow up with customers and agents to obtain final feedback and confirmation following proposals; optimize conversion of quotations.
• Serve as the key correspondence person for MICE, FIT, and GROUP inquiries from the India Market.
• Consult and liaise with agents to tailor MICE, FIT, and GROUP solutions for their clients.
• Follow up on key account feedback to implement appropriate improvements.
Quotation, Itinerary & Proposal
• Create itineraries and quotations for MICE, FIT, and GROUP programs for the India Market; reconfirm bookings with overseas agents.
• Constantly maintain and improve the layout and content of MICE, FIT, and GROUP proposals.
• Actively enhance the agent network, develop and grow the client database.
Supplier & Rate Management
• Deal with hotels and suppliers in Vietnam to secure the most competitive rates and/or additional benefits for clients.
• Coordinate with the Operations Department to ensure delivery of high-quality services.
On-Ground & Event Coordination
• Accompany groups to ensure high-quality service delivery throughout the program; function as the main ground coordinator for events.
• Escort inspection trips and FAM trips for agents upon request.
Systems & Administration
• Understand and utilize the company's reservation and booking system proficiently.
• Input all MICE, FIT, and GROUP requests accurately into the company's management software.
Professional Development
• Continuously develop communication, sales, and consulting skills.
• Note: The above duties are indicative; additional responsibilities may be assigned during the course of employment.
