Central Brand & Specialty Việt Nam

Assistant Service Center Manager - Dyson (HO - 000223_SHO-DYS-111-114-007-1)

Central Brand & Specialty Việt Nam
Địa điểm

Hồ Chí Minh

Location
  • Lương

    Thỏa thuận

  • Kinh nghiệm

    Không yêu cầu kinh nghiệm

  • Số lượng

    1

  • Hết hạn nộp

    30/06/2026

Phúc lợi

  • Chế độ bảo hiểm
  • Du Lịch
  • Chế độ thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương
  • Laptop
  • Phụ cấp
  • Nghỉ phép năm
  • Công tác phí
  • CLB thể thao

Mô tả Công việc

The Assistant Service Center Manager supervises the Service Center Manager in overseeing the operations of the Call Center and Spare Parts Warehouse.

1.     Customer Service Center & Spare part WH

a)    Assist in managing the day-to-day operations of the Service Center, including Call Center and Spare Parts Warehouse activities.

b)    Supervise the Service Center Manager in task execution, team coordination, and performance monitoring.

c)     Support customer service functions to ensure high levels of customer satisfaction and quick issue resolution.

d)    Monitor spare parts inventory, procurement, and distribution to support timely service operations.

e)    Ensure compliance with company policies, safety standards, and service quality procedures.

f)      Provide training and guidance to Call Center and Warehouse staff as needed.

g)    Work closely with Team to deliver effective performance in Repair Center and maximize resource efficiency.

h)    Perform the other assigned tasks.

 Other Duties:

Submit daily/weekly reports customers serviced, complete other reporting as necessary.

Support Service Team in evaluating needs and opportunities to best support consumer repairs in region

Ensure all process activity is communicated, and service levels are understood and exercised.

Yêu Cầu Công Việc

Relevant Experience:

-                 Bachelor's degree in Business Administration, Supply Chain Management, or a related field.

-                 At least 3 years of experience in customer service, operations, or warehouse management.

-                 Strong leadership, organizational, and communication skills.

-                 Proficiency in MS Office and ERP systems is preferred.

-                 Ability to multitask and solve problems under pressure.

COMPETENCIES: (Technical, Operational, Managerial, Human & Cultural Requirements)

-                 Language: Vietnam and English

-                 High level of customer service orientation required—a desire to help or serve others, to identify, meet and exceed their needs and expectations

-                 Strong written, verbal and interpersonal communication skills

-                 Experience using Microsoft Office, including Word, Power point, Outlook, and Excel required

-                 Knowledge of Office programs will be preferred

Thông tin khác

  • Bằng cấp: Đại học
Địa điểm Central Retail-163 Phan Đăng Lưu, Q. Phú Nhuận
Thông tin công ty
  • Qui mô công ty:
  • Loại hình hoạt động: Công ty đa quốc gia
  • Website: https://www.facebook.com/CRCVietnamCareer/?locale=vi_VN
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Giới thiệu về công ty

About us

Central Brand and Specialty Group (CBS), a proud member of Central Retail in Vietnam. is a leading force in multi-category retail, offering a curated selection across Fashion, Beauty, Sports & Sports Lifestyle, Technology, Office Supplies & Stationery, and Premium Food & Beverage. Through its extensive network of branded and specialty stores, CBS delivers high-quality products and exceptional experiences that elevate everyday lifestyles.

Ambition

With expertise in brand management, CBS oversees a diverse portfolio of over 40 leading brands - Supersports, Under Armour, Columbia, Speedo, HOKA, Crocs, Dyson reinforcing its commitment to excellence and innovation across every touchpoint.

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