Customer Service Supervisor

Địa điểm

Ngày cập nhật
21/05/2026
Ngành nghề
Vận chuyển / Giao nhận / Kho vận, Hàng hải, Xuất nhập khẩu
Hình thức
Nhân viên chính thức
Cấp bậc
Trưởng nhóm / Giám sát

Lương
Thỏa thuận
Kinh nghiệm
Không yêu cầu kinh nghiệm
Số lượng
1
Hết hạn nộp
19/06/2026

Phúc lợi

Du Lịch
Chế độ thưởng
Đào tạo
Tăng lương
Chế độ bảo hiểm
Chăm sóc sức khỏe

Mô tả Công việc

Co-ordinate with overseas/ national agencies to handle nomination shipments from Vietnam to US/ Canada/ China/ Europe,...
Contact with shipper for all necessary procedure supports.
Receive and respond when receiving information, booking requests from agents or carriers.
Check the place and price, based on the nature of the goods and the agent to make the best choice at that time for the agent, then send the ship schedule, cargo information, freight to the agent & find another option for the shipment if not agree
Send booking confirmation to the customers.
Contact with shipping lines and customers to solve the trouble case, solve backlog and incidents with the goods.
Co-ordinary with internal teams to ensure customer's requirements.
Report to manager or upper level when required.
Complete the assigned job when required
Management role for Supervisor position, manage team 5-6 team member
Recruitment headcount: HCMC (1 Sup + 1 Staff) , Hai Phong (1 Staff)

Yêu Cầu Công Việc

Bachelor Degree in Economics, Import/ Export, Logistics, or related fields.
For Supervisor postion, at least 4 years experience CS in US/CAN trade lane, have experience in manage team
Fluency in English (oral and written)., can communication in Chinese is advantage
Self-motivated, dedicated and hard working.
Good sense of customer service and team work.
Sense of urgency, able to prioritize.
Ability to deal with high pressure situation.

Thông tin khác

Bằng cấp: Cao đẳng

Công Ty TNHH Honour Lane Logistics

Địa điểm Tầng 12, tòa nhà Ree Tower, 09 Đoàn Văn Bơ, Phường Xóm Chiếu, Thành phố Hồ Chí Minh

Thông tin công ty

Qui mô công ty:
Loại hình hoạt động: Trách nhiệm hữu hạn
Website: www.hlsholding.com

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Giới thiệu về công ty

Honour Lane Shipping (HLS) was established since 1997, Now HLS extends to 38 owned offices, with more than 1000 staffs. With freight volume exceeding 400,000 TEUS, we has diversified our service portfolio and coverage, from 1 KG courier delivery to a plant relocation project, we streamline the freight solutions for customers. Our performance-driven mentality makes us to take extra steps on services for our customers, our track record and market reputation proven HLS as an industry leader.

HLS facilitates a well-developed, integrated, and seamless network of transportation solutions, from ocean, air, and land transports to warehousing, logistics, inventory management, information services, and consultation services to the industry. Extensive pre-carriage, ocean freight, and destination services allow HLS to operate one of the most comprehensive point-to-point transportation services worldwide.