1. Leasing management
· Identify market segments and prospects, propose and implement lease strategy and policies to maximize rental and occupancy of properties within the Company’s portfolio.
· Maintain and widen network of Chambers, Trade Associations, Trade Promotion Bureaus/Agencies, Partners to explore new potential customers or new leasing enquiries.
· Maintain good relationship with the Authorities and other Industrial Parks.
· Secure new tenancies, conduct viewings and negotiations, prepare draft lease documents.
· Compile and prepare occupancy, rental and other lease management statistics and reports.
· Plan for timely lease renewals with existing tenants.
· Prepare rental budget and forecast.
· Supervise lease administration information input on Yardi, ensure proper maintenance of tenants’ database in lease management system.
· Training, assign tasks, supervise and assess team members’ performance.
2. Customer Service management
· Provide tenants consultation or introduce third party vendors to provide on initial business setup & registration, business matching, market survey and some other operation aspects.
· Build a comprehensive goods and services provider system for customers in KTG (one stop service), including but not limited to services such as logistics, labor, accounting – taxation, legislation, security, hygiene, etc., to increase the competitiveness in terms of services and utilities in KTG
· Supervise the supply process of goods and services and carry out quality assessment of providers on an annual basis to filter and select trusted and reliable ones.
· Regularly update information and keep documentation of workshop tenants, including but not limited to lease contracts, operating licenses, representatives, occupations, numbers of employees, etc.
· Establish procedures and standards for customer service, and regulations on collaboration with the Investor, contractors and providers on handling customer requests.
. Make monthly report on customer management activities
