Summary/Objective: The Operations Support Specialist (OSS) will be responsible for the material flow in the production work centers and will coordinate and communicate to cross functional sections, upstream and downstream production work centers to manage the order flow until customer delivery.
Essential Functions/ Responsibilities:
1. Schedule and plan the order by using Schedule Dashboard or any other equivalent tool to meet the MDD (Manufacturing Due Date) by ensuring the material, people and machine capacity availability.
2. Look for the opportunity to batch the order to have minimum change over without compromising due date.
3. Communicate and coordinate with night shift supervisor to ensure smooth execution according to the plan.
4. Monitor, manage and follow through (physically locate) the orders to ensure it flows through the processes and is on track to meet the MDD. Proactively work with relevant party to address the potential issue to avoid any Past Due.
5. Report back to Supervisor timely when foresee or there is any risk that may miss the order.
6. Follow up with material planner or upstream process on material requirement for orders.
7. Drive OTD improvement to achieve the target by working with relevant party to close the gap like material availability, machine downtime, insufficient lead time etc.
8. Ensure correct reschedule code is entered together with realistic date for any order that is past due in a timely fashion.
9. Responsible to inform appropriate departments especially the downstream process / work center of orders that deviate from schedule so that opportunities of recovery can be explored.
10. Utilize reports to proactively manage large orders (example Daily Order Report and Pocket Report) to meet the MDD.
11. Be the back-up Supervisor during the absence of supervisor including but not limited to: Pass down, order traceability, expedites, dashboard, and personnel management.
12. Responsible for Pull-In material in a 7-day window or any other window set up by the Supervisor, update material comments according to the production plan, (review PO transactions, shipments due date, materials in transit), and expediting Planners when needed.
13. Responsible for printing shop orders and creating materials sessions, based on the window assigned by the supervisor, this when not using Auto request.
14. Responsible to create parcel for parts that goes to Sudden Saving, when applicable.
15. Responsible to follow up material arrival with shipment packing list and prioritize material needs on production floo
