The Sr. Customer Quality Engineer (Sr.CQE) acts as the primary interface between the factory and the customers on all quality-related topics. The role ensures customer satisfaction by managing quality performance, driving issue resolution, supporting new product introduction, and leading continuous improvement activities aligned with customer expectations and industry standards.
- Based on the working area assignment as Customer Quality Engineer, the engineer will follow the KPI to work and to meet product quality requirements.
- Serve as the main customer contact for quality issues, audits, requests, and escalations.
- Provide timely and professional communication on quality status, improvement actions, and product performance.
- Lead customer complaint investigations (e.g., field returns, line returns, reliability failures).
- Perform root cause analysis using tools such as:
- 5 Why, Fishbone, DMAIC, 8D, FMEA, PDCA
- Ensure high-quality 8D reports are delivered within customer-required timelines.
- Validate corrective and preventive actions (CAPA) for long-term effectiveness.
- Support NPI by participating in customer design reviews, feasibility assessments, and pre-production builds to identify any potential quality risk.
- Work with other XP sites for any quality related matters.
- Work with Engineering and R&D for issues & advice of solution during the MP build, follow up for closure.
- Identify systemic quality issues and work with Cross Functional Team for Continuous Improvement.
- Prepare and provide Quality report to XP Management and customers in a regular basis.
- Support customer audits: Quality system audits, Process audits and Product audits
- Perform other duties as directed by the Superior or Management.
