Ecommerce Operator - Crocs (HO - 000209_SHO-CRO-121-148-039-2)

Central Brand & Specialty Việt Nam

Nộp Đơn Ứng Tuyển

Địa điểm

Hồ Chí Minh

Ngày cập nhật
12/03/2026
Ngành nghề
Bán lẻ / Bán sỉ, Thương mại điện tử, Dệt may / Da giày / Thời trang
Hình thức
Nhân viên chính thức
Cấp bậc
Nhân viên

Lương
Thỏa thuận
Kinh nghiệm
Không yêu cầu kinh nghiệm
Số lượng
1
Hết hạn nộp
31/03/2026

Phúc lợi

Chế độ bảo hiểm
Du Lịch
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Laptop
Phụ cấp
Công tác phí
Nghỉ phép năm
CLB thể thao

Mô tả Công việc

Core Purpose of the Job: (What is the reason that this job exist; what is the overall aim of this role?)

to ensure efficient and accurate execution of e-commerce order fulfilment and inventory operations, maintaining SLA compliance, system accuracy, and seamless coordination across stakeholders to achieve commercial sales targets and positive customer experience.

Areas of Responsibility

Order Processing Management (60%)

Responsible for end-to-end order fulfilment by collaborating with Logistics, Warehouse, and Shipping Partners to ensure compliance with Service Level Agreements (SLAs) of online platforms.
Manage Return and Refund orders to minimize processing time, reduce loss, and improve customer satisfaction.
Work with Customer Service and Merchandise to resolve customer inquiries relates to product quality, online exchange policy, etc.

Stock Accuracy Management (20%)

Monitor and maintain accurate inventory synchronization across internal systems, warehouse operations, and marketplace platforms.
Support stock reconciliation and stock-taking activities, conduct root cause analysis to resolve inventory mismatches.

Click&Collect Order Processing (20%)

Monitor 'Click&Collect' orders by coordinating with stores and relevant project stakeholders to ensure order lead-time.
Work with Customer Service to address and resolve Click & Collect-related customer issues.

Yêu Cầu Công Việc

PERSON's SPECIFICATION: (What capabilities will be required to perform this role?) Relevant Experience:

At least 2-3year experience as an operator across major marketplaces (Shopee, Lazada, TikTok…) in terms of operational proficiency

competencies: (Technical, Operational, Managerial, Human & Cultural Requirements)

Deep understand order fulfilment flow on marketplaces
Strong accuracy in handling orders, inventory data
Strong and confident communication skills to engage and coordinate with internal and external stakeholders.

Thông tin khác

Bằng cấp: Cao đẳng

Central Brand & Specialty Việt Nam

Địa điểm Central Retail-163 Phan Đăng Lưu, Q. Phú Nhuận

Thông tin công ty

Qui mô công ty:
Loại hình hoạt động: Công ty đa quốc gia
Website: https://www.facebook.com/CRCVietnamCareer/?locale=vi_VN

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Giới thiệu về công ty

About us

Central Brand and Specialty Group (CBS), a proud member of Central Retail in Vietnam. is a leading force in multi-category retail, offering a curated selection across Fashion, Beauty, Sports & Sports Lifestyle, Technology, Office Supplies & Stationery, and Premium Food & Beverage. Through its extensive network of branded and specialty stores, CBS delivers high-quality products and exceptional experiences that elevate everyday lifestyles.

Ambition

With expertise in brand management, CBS oversees a diverse portfolio of over 40 leading brands - Supersports, Under Armour, Columbia, Speedo, HOKA, Crocs, Dyson reinforcing its commitment to excellence and innovation across every touchpoint.